Return & Refund Policy
Return & Refund Policy
This policy applies to orders placed directly through Huntboo.com.
30-DAY RETURN POLICY
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. Original tags and packaging must be included, along with your receipt or proof of purchase.
To request a return, email support@huntboo.com before sending the item back. Returns sent without prior approval may not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs when returning an item because of preference, incorrect sizing, or another non-quality-related reason.
If the item received is defective, damaged upon arrival, or incorrect, Huntboo will provide an appropriate resolution after reviewing the issue.
Original shipping charges, if any, are non-refundable unless the return is caused by our error or required by applicable law.
SIZE EXCHANGES
If your harness does not fit, contact us before starting a return.
Please provide:
• Your order number
• Your dog’s neck and chest measurements
• Your dog’s approximate weight and breed
• Clear photos showing the current fit
In some cases, we may offer a one-time replacement size without requiring the original item to be returned. Eligibility is determined on a case-by-case basis and is not guaranteed.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery and contact us promptly if the item is damaged, defective, or different from what you ordered.
Email support@huntboo.com with your order number and clear photos or videos showing:
• The complete item
• The affected area
• The product label or packaging
• The shipping label, when relevant
Once the issue has been reviewed and approved, we will offer a replacement, refund, or another appropriate solution.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, used pet products may not qualify for return.
Items may be refused if they show:
• Pet hair or odors
• Dirt, stains, or signs of outdoor use
• Chewing or pet-related damage
• Missing or removed tags
• Missing original packaging
• Alterations, washing, or improper care
• Damage caused by misuse
Gift cards, personalized products, custom products, and items marked as final sale are not returnable unless they arrive defective, damaged, or incorrect.
REFUNDS
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the refund.
If more than 15 business days have passed since your refund was approved, contact support@huntboo.com.
LATE OR MISSING RETURNS
We recommend using a trackable shipping method when returning an item.
Huntboo is not responsible for return packages lost or damaged before they reach the approved return location.
AMAZON AND OTHER MARKETPLACE ORDERS
Purchases made through Amazon or another marketplace must generally be returned or refunded through the original sales channel and are subject to that marketplace’s return procedures.
For product-related assistance, you may still contact us with your marketplace name, order number, purchase date, and photos or videos of the issue.
CONTACT US
To request a return, exchange, or refund, email:
support@huntboo.com
We typically respond within one business day.